Need Help?

We're here to assist with any questions about THREE HILL products, orders, or services. Find answers quickly or reach out to our team.

Quick Links

Order Support

Registration & Orders - Account creation and order placement
Track My Order - Real-time shipping updates
Shipping Policy - Delivery times and rates
Returns & Exchanges - 14-day return policy

Product Information

Size Guide - Measurements and fit guidance
Care Instructions - Washing and maintenance
Technology - Materials and construction details
Temperature Rating - Performance specifications

Policies & Information

Payments & Security - Payment methods and data protection
FAQ - Frequently asked questions
Privacy Policy - How we handle your data
Terms of Service - Terms and conditions

Contact Us

Email Support

Hello@threehill.com

Response Time: 24-48 hours
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Weekend: Closed (responses sent next business day)

What to Include

To help us assist you quickly, please include:

• Order Number: Found in your confirmation email (if order-related)
• Product Details: Series, size, color (if product-related)
• Photos: Attach images if relevant (damage, fit issues, etc.)
• Detailed Description: Explain your question or concern clearly

Common Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 7-12 business days within the U.S. Orders are processed within 1-2 business days.

Can I change my order after placing it?
Orders can be modified within 2 hours of placement. Contact us immediately at Hello@threehill.com with your order number.

Do you ship internationally?
Currently, we ship to U.S. addresses only. International shipping will be available in the future.

How do I track my order?
Visit our Track My Order page or use the tracking link in your shipping confirmation email.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery on unworn items with original tags attached. See our Returns Policy for details.

How do I start a return?
Email Hello@threehill.com with your order number and reason for return. We'll provide a return authorization and instructions.

Do you offer exchanges?
Yes! We can exchange for a different size or color based on availability. Contact us to arrange an exchange.

How long do refunds take?
Refunds are processed within 5-7 business days of receiving your return. Bank processing takes an additional 3-10 business days.

Products & Sizing

How do I choose the right size?
Use our comprehensive Size Guide with measurements and fit guidance for each series. Between sizes? We recommend sizing up for layering or down for a closer fit.

What's the difference between series?
AIRSPEED: Lightweight shells for fast-moving conditions
APOGEE: Insulated layers for variable environments
AERODIVE: Technical performance for high-output activity

How do I care for my gear?
Machine wash cold on gentle cycle with technical fabric detergent. Tumble dry low or hang dry. Never use fabric softener. See Care Instructions for series-specific guidance.

Are THREE HILL products waterproof?
Our garments feature DWR (Durable Water Repellent) coating for water resistance in light rain and snow. They are not fully waterproof. See Technology for details.

Account & Payment

Do I need an account to order?
No, you can checkout as a guest. However, an account provides order history, faster checkout, and early access to releases.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. See Payments & Security.

Is my payment information secure?
Yes. All transactions are encrypted with 256-bit SSL and processed through PCI-compliant payment processors. We never store your complete credit card information.

How do I reset my password?
Click "Account" in the navigation, select "Forgot Password," and follow the email instructions to reset.

Product Recommendations

Need help choosing the right gear? Email us at Hello@threehill.com with details about:

• Your intended use (daily wear, outdoor activities, travel, etc.)
• Climate and conditions you'll face
• Layering preferences
• Fit preferences (athletic, regular, technical)

Our team will provide personalized recommendations based on your needs.

Feedback & Suggestions

We value your input. Share feedback about products, website experience, or suggestions for improvement at Hello@threehill.com.

Business Inquiries

For wholesale, partnership, media, or corporate inquiries, contact Hello@threehill.com with "Business Inquiry" in the subject line.

Still Need Help?

If you can't find the answer you're looking for, we're here to help.

Email: Hello@threehill.com
Response Time: 24-48 hours
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

We're committed to providing exceptional service and ensuring you have the best experience with THREE HILL.