Payments and Security
Payments and Security
Your payment information and personal data are protected with industry-leading security measures.
Accepted Payment Methods
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Payment Security
Encryption
All payment transactions are encrypted using 256-bit SSL (Secure Socket Layer) technology. This ensures your payment information is transmitted securely and cannot be intercepted.
PCI Compliance
THREE HILL is PCI DSS (Payment Card Industry Data Security Standard) compliant. We adhere to strict security standards for handling credit card information.
Secure Payment Processing
We partner with Shopify Payments and trusted payment processors to handle all transactions. Your complete credit card information is never stored on our servers.
Fraud Prevention
We use advanced fraud detection systems to protect both you and THREE HILL from unauthorized transactions. Suspicious orders may require additional verification.
Data Protection
What We Collect
To process your order, we collect:
- Name and shipping address
- Email address and phone number
- Payment information (processed securely, not stored)
- Order history and preferences
How We Protect It
- Encrypted data transmission and storage
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
- Compliance with privacy regulations
How We Use It
Your information is used only to:
- Process and fulfill your orders
- Communicate about your orders and account
- Improve our products and services
- Send marketing communications (with your consent)
We never sell or share your personal information with third parties for their marketing purposes.
Payment Authorization
When Charges Occur
Your payment method is charged when your order is placed. You'll see the charge as "THREE HILL" or "THREEHILL" on your statement.
Authorization Holds
Some banks place a temporary authorization hold when you place an order. This hold typically releases within 3-5 business days if the order is cancelled or payment fails.
Currency & Pricing
Currency: All prices are displayed in USD (United States Dollars)
Taxes: Sales tax is calculated at checkout based on your shipping address
Pricing: Prices are subject to change without notice
Refunds & Credits
Refund Processing
Approved refunds are processed within 5-7 business days and returned to your original payment method. Bank processing times vary but typically take 3-10 business days.
Store Credit
In some cases, we may offer store credit as an alternative to refunds. Store credit never expires and can be applied to future purchases.
Payment Issues
Declined Payments
If your payment is declined:
- Verify all card information is correct
- Ensure sufficient funds or credit are available
- Check with your bank for security blocks
- Try an alternative payment method
- Contact us if problems persist
Duplicate Charges
If you see duplicate charges, contact us immediately at Hello@threehill.com with:
- Order number
- Screenshot of charges
- Payment method used
Unauthorized Charges
If you notice unauthorized charges from THREE HILL:
- Contact us immediately at Hello@threehill.com
- Change your account password
- Contact your bank or card issuer
Privacy Policy
For complete details on how we collect, use, and protect your information, please review our Privacy Policy.
Questions or Concerns
If you have questions about payment security or data protection:
Hello@threehill.com
Last updated: January 27, 2026