Authenticity Verification

THREE HILL is committed to protecting our customers from counterfeit products. Authentic THREE HILL gear is engineered to exacting standards—counterfeits compromise performance, safety, and durability.

Why Authenticity Matters

Performance

Counterfeit products use inferior materials and construction that fail to deliver the technical performance THREE HILL is known for. Fake gear may lack proper weather protection, breathability, or durability.

Safety

Technical outerwear must perform reliably in challenging conditions. Counterfeit products may fail when you need them most, putting you at risk.

Warranty & Support

Only authentic THREE HILL products are covered by our warranty and eligible for repair services. Counterfeit items have no manufacturer support.

Ethical Concerns

Counterfeit operations often involve unethical labor practices, environmental violations, and organized crime. Purchasing authentic products supports legitimate business and ethical manufacturing.

How to Verify Authenticity

Purchase from Authorized Sources

Official Channels:

• Threehill.myshopify.com (our official website)
• Authorized retail partners (listed on our website)
• Official THREE HILL social media shop links

Warning Signs of Unauthorized Sellers:

• Prices significantly below retail (30%+ discount on new items)
• Sellers on unauthorized marketplaces or auction sites
• No verifiable business information or contact details
• Poor website quality or suspicious domain names
• Requests for payment via wire transfer or cryptocurrency

Product Authentication Features

Authentic THREE HILL products include:

Hang Tags

• Premium cardstock with THREE HILL branding
• Series identification (AIRSPEED, APOGEE, AERODIVE)
• Size, style number, and care instructions
• Unique product code
• High-quality printing with no smudging or errors

Interior Labels

• Woven THREE HILL brand label at neck or interior pocket
• Care instruction label with proper washing symbols
• Size label with clear, legible text
• Country of manufacture information
• All labels securely attached with quality stitching

Hardware & Details

• YKK zippers with THREE HILL or YKK branding on pulls
• Metal hardware with THREE HILL logo or branding
• Snaps and buttons with THREE HILL embossing
• High-quality stitching with no loose threads or irregularities
• Precise logo placement and embroidery

Packaging

• Premium packaging materials
• THREE HILL branded poly bags or boxes
• Product information insert
• Care instruction card
• Warranty information

Red Flags for Counterfeit Products

Price

• Drastically reduced prices (50%+ off retail)
• "Too good to be true" deals
• Bulk pricing on individual items

Quality Issues

• Poor stitching or loose threads
• Misspelled words on labels or tags
• Low-quality zippers without YKK branding
• Thin or flimsy fabric
• Incorrect or missing logos
• Cheap plastic hardware
• Strong chemical odors

Seller Behavior

• Unwilling to provide proof of authenticity
• No return policy or warranty
• Vague product descriptions
• Stock photos instead of actual product images
• Pressure tactics or limited-time offers
• Requests for unusual payment methods

Packaging Issues

• Generic or no packaging
• Missing hang tags or labels
• Poor quality printing on tags
• No product information or care instructions

Verify Your Product

Authentication Request

If you're unsure about a product's authenticity, contact us at Hello@threehill.com with:

• Clear photos of the product (front, back, interior)
• Close-up photos of all labels and tags
• Photos of hardware (zippers, snaps, buttons)
• Product code from hang tag (if present)
• Purchase location and date
• Seller information

Our team will verify authenticity within 2-3 business days.

Report Counterfeit Products

Help Us Stop Fakes

If you encounter suspected counterfeit THREE HILL products, please report them:

Email: Hello@threehill.com
Subject Line: Counterfeit Report

Include:

• Seller name and location (website, marketplace, physical store)
• Product photos
• Listing or product page URL
• Price and any suspicious details
• Your contact information (optional)

We take counterfeiting seriously and work with law enforcement and platform partners to remove fake products and prosecute counterfeiters.

What to Do If You Purchased a Fake

Immediate Steps

1. Stop Using: Discontinue use immediately for safety reasons
2. Contact Seller: Request full refund and report the issue
3. Document Everything: Save all communications, receipts, and photos
4. Report to Platform: If purchased online, report to the marketplace
5. Contact Us: Email Hello@threehill.com with details

Payment Disputes

If the seller refuses a refund:

• File a dispute with your credit card company or PayPal
• Provide evidence of counterfeit product
• Reference our authentication confirmation (if obtained)

Authorized Retailers

Official THREE HILL Channels

Website: threehill.myshopify.com

Authorized Retail Partners

We're currently building our authorized retail network. Check back for updates on authorized stockists.

If a retailer claims to be authorized, verify with us at Hello@threehill.com before purchasing.

Protect Yourself

Best Practices

• Purchase only from official THREE HILL channels or verified authorized retailers
• Be skeptical of deals that seem too good to be true
• Research sellers before purchasing
• Inspect products carefully upon receipt
• Keep all receipts and documentation
• Report suspicious sellers or products

Questions About Authenticity?

Contact us at Hello@threehill.com for:

• Product authentication verification
• Authorized retailer confirmation
• Counterfeit product reports
• General authenticity questions

We're committed to protecting our customers and maintaining the integrity of the THREE HILL brand.